Warranty

JB Adorn - Everyday Luxury Jewellery

Warranty

We stand by the quality of every JB Adorn piece because jewellery is made to be worn and should last.

All JB Adorn pieces come with a 180-day manufacturing warranty, covering any faults related to the production process. This includes:

~ fading

~ loose inserts

~ breakages

Your warranty begins on the date of purchase.

What’s not covered under warranty:

Our warranty does not cover issues caused by misuse, accidents, or general wear and tear. This includes:

~ Lost items

~ Stretched, bent or broken chains or links

~ Bent rings or misshapen jewellery due to pressure or impact

~ Scratches, dents, or chipped surfaces

~ Damage from exposure to extremely harsh chemicals (like chlorine or cleaning agents)

~ Broken clasps or earring posts caused by mishandling

~ Alterations or repairs not done by JB Adorn.

How to make a warranty claim:

To lodge a claim, please email us at support@jbadorn.com with the following:

~ Your full name

~ Order number

~ Email and phone number used at purchase

~ A brief description of the fault

~ Clear photo or video showing the issue (we’re unable to assess claims without this)

We’ll always do our best to make things right and to ensure you’re never without your favourite JB Adorn piece for long.